All orders processed online constitute as an agreement to the below policies, terms & conditions:
All garments purchased online have a strict no refund policy unless the garment is deemed faulty. In the case of a faulty garment, PELUMI OKE will replace the garment in a timely matter. PELUMI OKE must be notified of this issue via email within 7 business days upon receiving the order. Once the garment has been returned, it will undergo a review for exchange. The product must be in perfect, unworn condition and must be sent to [PO Box] together with a copy of the dispatch note. If approved as faulty, the customer service team will advise the customer on options for exchange or for refund details. In the case of a refund, PELUMI OKE will proceed as soon as approved (and in any case within 14 days from the date of return), and credit the full amount paid using the same method of payment originally used by the customer.
Please note, the shipping costs for the return of the goods are charged to the customer. PELUMI OKE requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to PELUMI OKE.
The below conditions must be adhered to;
The garment must be returned in its original condition with all tags intact and attached to the garment.The customer must not attempt to resolve any damages unless approved by PELUMI OKE.The garment must be unworn, undamaged and not laundered.No exchange or return will be excepted without prior approval by PELUMI OKE team after 7 days.PELUMI OKE reserves the right to reject an order for any reason, at any time.In the case of a fabric or color being discontinued the customer is entitled to reselect another.Failure to supply the correct information regarding your order is not at the fault of PELUMI OKE.